Our Pet Care Services and Costs

Summary of Charges:

Cat visit half hour £15

Litter change £5

Litter refresh £2

Meds £5

Petrol 45p per mile

dog walks for one dog:

Half hour £15

1 hour £20

1 ½ hours £30

2 hours £35

3 hours £50

Reactive Dog per hour from £25/hr

2 dogs same house

1 hour £25

½ hour £20

1.5 hrs £35

2 hrs £45

3 dogs same house

1 hour £55

½ hour £25

2 hours £70

Dog Sitting per night

1 dog £50

2 dogs £60

1 Dog All Day 9-5pm £60

24 hour care (no break ie puppy) £80

Other pets are extra

Evening/day dog sitting £12/hr

Puppy Sitting £20/hr

Weekend/out of hours surcharge £10

Dog Walking Services

At The Surrey Ark, we take a different approach to dog walks and care, ensuring personalised attention and comfort for your pet.

Our Walks

· Your dog’s one-hour walk starts directly from your home and is fully tailored to their needs.

· We provide plenty of attention, playtime, and mental stimulation to keep your dog happy and engaged.

· One-on-one walks are excellent for lead training and building trust.

· If your dog enjoys social interaction, we carefully match them with a compatible playmate for a fun and stress-free experience.

· Walks take place in safe, local parks, commons, or woodlands to provide plenty of controlled stimulation.

· After the walk, we ensure your dog is settled back at home, fed if required, and towel-dried if wet.

· We also offer a half-hour walk combined with a half-hour play session if preferred.

Group Walks

· We generally walk only one dog per carer.

· If we do walk multiple dogs together, they are carefully matched by play style and temperament to ensure a positive experience.

· We offer both on-lead and off-lead walks. If you prefer off-lead walking, we require written consent and will assess

your dog’s recall ability before proceeding.

Requirements for Off-Lead Walking

· Your dog must have reliable recall skills.

· Your dog must be well-socialised and friendly with other dogs.

· We will always walk your dog in a secure environment, away from traffic, to ensure their safety.

Pricing:

· 1-hour individual walk: From £20 per dog, depending on location.

· Two dogs from the same household: From £25.

· Three dogs from the same household: From £55.

· Please contact us for bespoke requirements, as we aim to be flexible.

Reactive Dog Walking & Sitting

We have extensive experience in handling reactive dogs.

· Pricing varies based on individual needs, and an initial assessment by our Certified Behaviourist, Sue, is required.

· Walks for reactive dogs start from £25 per hour.

· Please email us for a personalised quote.

Dog Sitting Services:

Why Choose Home Sitting?

· Staying at home eliminates the stress of adjusting to a new environment.

· Your dog avoids the risk of contracting illnesses like kennel cough, which can occur in kennels or catteries.

· No requirement for neutering or vaccinations—unlike licensed boarding facilities that legally mandate these.

· Peace of mind knowing your dog isn’t placed with unknown or incompatible dogs.

We provide an excellent alternative to sending your dog to an unfamiliar environment. Keeping them in their own home reduces stress and ensures they remain comfortable while you’re away.

Services Include:

· Overnight stays: If you prefer someone to stay in your home while you’re away, we can provide overnight care.

· Daily visits: We can visit your home to feed, water, walk, and clean up after your pet as needed.

· Additional home care: We can also water pot plants and provide light household upkeep as required.

Additional Charges:

· Travel Costs: A petrol charge of 45p per mile applies if we drive to your location. For local clients in Claygate, this should be minimal.

· Holiday Rates: Double charges apply on Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, New Year's Day, Good Friday, Easter Sunday, and Bank Holidays.

· Outside Standard Hours:

o Standard hours: Monday to Friday, 9 am – 5 pm.

o Walks outside these hours (excluding house/pet sitting) will incur an extra £10 surcharge.

o Weekend walks/visit will also have a £10 additional fee.

Pre-Visit & Key Collection:

· Initial meeting and key collection: Free of charge.

· Additional key collection (if not provided at the initial meeting): £5.

Deposits & Cancellations:

For House Sitting:

· 50% deposit required in advance.

· Cancellations within 30 days: No refund of the deposit.

· Cancellations within one week: Full payment required.

Dog Walking:

· More than 24 hours' notice is required for cancellations.

· Walks cancelled with less than 24 hours’ notice will be charged in full, as we have reserved that time slot for you.

For any queries or special requirements, feel free to get in touch—we're happy to help!

Pet Care Services

At Surrey Ark, we have experience caring for a wide range of species. With our training and expertise, we know how to handle different animals correctly, maintain appropriate feeding routines, and monitor for any signs of ill health.

We offer in-home pet care, ensuring your furry, feathered, or scaled companions are well looked after in their familiar environment. Our services include:

Feeding and fresh water provision
Cleaning cages, hutches, and litter trays
Letting pets out into runs or enclosures
Grooming upon request
Providing plenty of love, attention, and cuddles

Pricing

30-minute daily visit (up to two cats): From £15.
Prices vary for larger enclosures requiring full cleaning—please contact us for a quote.
For multiple pets, please call to discuss tailored pricing.

Additional Charges

Medication Administration: Additional £5 per visit (please contact us for complex cases).
Litter Tray Maintenance:
- Daily litter refresh: £2 per day (for up to two cats).
- Full litter tray change (typically once or twice a week): £5 (for up to two cats).
- Contact us for pricing if you have more than two cats.
- Weekend visits incur £10 surcharge

For any questions or special requests, feel free to reach out—we’re happy to help!

Puppy Visits, Training & Socialisation:

Bringing a puppy into your home is an exciting experience, but it can be challenging for owners

who work during the day. Puppies need frequent care, attention, and socialisation to grow into

confident, well-adjusted dogs.

How We Help:

Puppies should avoid contact with outside areas and other dogs until 12 weeks old or
about 1–2 weeks after their final vaccinations to reduce the risk of infection.
Puppies cannot be left alone all day, so we provide midday visits to give them a break,
playtime, and much-needed interaction.
During our visits, we will:
- Take your puppy into the garden for fresh air and toileting.
- Feed them according to their schedule.
- Provide playtime, house training, and social interaction.
- Clean up any accidents.
- Ensure they are tired and happy, ready to rest until you return home.
We provide WhatsApp photos and videos to keep you updated and can share their progress on Facebook/Instagram with your permission.
To support early socialisation, we can carry your puppy outdoors to experience new sights, sounds, people, and animals before they are ready to walk on their own.
Once they are old enough, we will introduce them to well-matched dogs for social play and early lead training.

One-on-One Puppy Training:

Our Degree Qualified Dog Behaviourist, Sue, offers 121 Puppy Starter Sessions at your home as a personalised alternative or add on to group puppy classes.
She provides expert guidance in your home, helps you avoid common pitfalls and provides ongoing support during the early months.
For more details, visit our Dog Behaviourist Help page above.

Pricing:

1-hour daily puppy visit: £20 per visit.

Dog Behaviour Consultations

Sue, our certified Dog Behaviourist, offers expert guidance to help resolve behavioural issues and improve the relationship between you and your dog. Whether you're facing specific challenges or looking for general training support, Sue provides personalised solutions tailored to your dog's needs.

Behavioural Issues Covered:

Jumping up
Pulling on the lead
Reactivity towards other dogs, people, or children
Excessive barking
Territorial aggression
Resource guarding
Mouthing and biting
Inappropriate toileting
Rehabilitating rescue dogs
Recall training
Separation anxiety
Improving social manners with dogs and people
Fear-based behaviours
Inappropriate mounting

Puppy Training & Selection Support:

Choosing the right puppy from a litter
House training and basic obedience
One-to-one puppy training at home (a popular alternative or supplement to puppy classes)
Socialisation and confidence-building
Introducing a new dog to children
Teaching children how to safely interact with dogs
Understanding canine body language
Selecting the right breed for your lifestyle

Owner & Dog Training Walks:

If you need guidance on improving your dog’s behaviour during walks, Sue offers personalised training walks to help you build confidence and control while out and about.

For more details or to book a consultation, please click the Behaviourist Help button at the top of this page.

All Bookings:

Please note that all bookings must have:

1. a signed and completed Booking Form

2. a signed Terms and Condition Form

both returned to us 2 days prior to departure.

Please click below to be directed to the forms for

printing.

Important Information on Dog Sitting/Boarding and the Law:

Many unlicensed boarders and daycare providers operate without meeting legal requirements (The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018). We encourage all pet owners to check licensing and insurance status when considering boarding options to ensure the safety and well-being of their pets. For a list of Elmbridge BC Licensed Boarders see footnote at the bottom of this page.

For more insights into the benefits of pet sitting vs. boarding, visit: https://www.petmd.com/blogs/thedailyvet/ktudor/2013/oct/which-is-better-pet-boarding-pet-sitting-30981

*For a brief outline of current boarding licensing law which has your dog's welfare and safety at heart:

https://www.protectivity.com/knowledge-centre/your-guide-to-dog-boarding-licences/

* The Dog Licensing Laws changed in 2018 for good reason: If you choose to use a dog boarder or daycare provider using their own home, we strongly recommend you use a licensed provider, as all of the appropriate checks have been made by the local authority and their insurance will be valid. ALL Dog boarders/Daycare providers, large and small now need to be licensed by law, many still operate unlawfully without. If they are operating without a licence, their insurers will not honour any claims they make and the punishments are clearly set out. They can be prosecuted and sentenced to up to three months in prison and fined up to £500. We know of many dogs now who have had bad experiences often in domestic homes (which all need to be licensed) and have become reactive as a result as sadly it is easy money and dogs can't tell you they are unhappy there.

Simple check is to ask to see their licence, your dog will thank you.

Here is a current list of Elmbridge Licensed Dog Boarders: http://emaps.elmbridge.gov.uk/ebc_licensing.aspx?requesttype=parseTemplate&template=LicAnimalsList.tmplt http://emaps.elmbridge.gov.uk/ebc_licensing.aspx?requesttype=parseTemplate&template=LicAnimalsList.tmplt